Update - We are continuing to monitor for any further issues. Oct 20, 2025 - 11:01 EDT
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Update - We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. Additionally, we are experiencing intermittent login issues which we are actively addressing. We will provide an update within 30 minutes or sooner. Oct 20, 2025 - 16:30 PDT
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Monitoring - Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability. Oct 20, 2025 - 17:16 MDT
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Monitoring - A fix has been implemented by our phone service provider, and inbound calls are successfully reaching our team. We are actively monitoring the service to ensure continued stability. Oct 20, 2025 - 15:45 PDT
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We have confirmed Reporting Services delays within DRC INSIGHT Portal that is related to an ongoing AWS issue. The engineering team is working to resolve this as quickly as possible. Updates will be posted as soon as they are available.
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Identified - In addition to reports of https://www.ebsco.com/ returning a Temporarily Unavailable message we have received reports of impact to FOLIO-related functionality. We believe this to be related to issues with our Global Public Cloud Provider, which are ongoing.EBSCO Research services as well as EBSCO Connect remain available at this time. Our engineering teams continue to investigate the issue and we will update this page when more information is available. Oct 20, 2025 - 16:04 UTC
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**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 17:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Google MDM unless they use GCPW (Google Credential Provider for Windows). **Workaround** None at this time
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Monitoring - We are aware of an ongoing disruption to AWS services which could still be impacting some HMH products, such as some content or videos not loading as expected. AWS has indicated they are making progress on resolving the issue and we continue to monitor this event closely. Oct 20, 2025 - 12:34 EDT
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Monitoring - WeVideo services might continue to experience degraded performance and intermittent availability issues due to an ongoing outage affecting Amazon Web Services (AWS) infrastructure in us-east-1. We're monitoring https://health.aws.amazon.com/health/status for updates. Oct 20, 2025 - 09:31 UTC
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Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident. Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.
Canvas
DRC Insight PA
EBSCO
**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 17:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Google MDM unless they use GCPW (Google Credential Provider for Windows). **Workaround** None at this time
Google Workspace
Intermittent Service Degradation due to AWS Outage
Houghton Mifflin Harcourt
WeVideo
StatusGator